Legal

Terms & Conditions

Last updated: 5 August 2026

1. Agreement

These terms govern your use of stackpacked.com and any services you purchase from StackPacked ("we", "us"). By using the site or engaging our services you accept these terms. If you are acting for a company, you confirm you are authorised to bind it.

2. What we sell

StackPacked provides professional services: we deploy, configure, migrate data into, and train your team on third-party open-source software, on infrastructure that you own or rent directly. Our packages (Starter, Team, Growth, Business, Company OS) are one-time service fees whose current scope is described on our pricing page at the time of purchase. Custom development and add-ons are quoted separately in writing.

3. Third-party software & trademarks

  • The open-source tools we deploy (for example Plane, Mattermost, Chatwoot, ERPNext, n8n) are owned by their respective projects and licensed to you under their own licences (MIT, GPL, AGPL and others). We do not own, sell or sublicense that software.
  • Some open-source projects offer optional paid "enterprise" editions or hosted plans; those are separate contracts between you and the project.
  • All product names and logos on this site, including those of commercial SaaS products, are trademarks of their respective owners and are referenced only for comparison. StackPacked is not affiliated with or endorsed by them.

4. Fees & payment

  • Package fees are one-time and payable as agreed before or at the start of work. Fees exclude applicable taxes.
  • Hosting, domains, third-party API charges (for example WhatsApp Business API) and government fees are billed to you directly by those providers, at actuals.
  • Upgrading between packages costs the difference between package prices at the time of upgrade.

5. Your responsibilities

  • Provide timely access to the accounts, servers and data needed for deployment and migration.
  • Keep control of your own hosting, domain and credential accounts — they belong to you.
  • Use the deployed software lawfully, including compliance with the licences of the open-source projects.
  • After your support window ends (unless you are on a maintenance retainer), routine updates and backups are your responsibility.

6. Support & maintenance

Each package includes the support period stated on the pricing page, covering fixes to what we deployed and reasonable assistance. Ongoing monitoring, patching and updates after that window are available under an optional monthly maintenance retainer, cancellable anytime.

7. Estimates, not guarantees

Savings figures, payback periods and comparisons shown on this site are illustrative estimates based on public price lists at conservative tiers. Your actual costs and savings depend on your tools, team size and usage. Timelines ("live in 2–4 weeks") are good-faith targets, not guarantees.

8. Warranty & liability

We perform services with reasonable skill and care. The third-party software itself is provided "as is" under its own licences, without warranty from us. To the maximum extent permitted by law, our total liability arising out of the services is limited to the fees you paid us for the package concerned, and we are not liable for indirect or consequential losses, including lost profits or data (keep backups; we configure them, but you must maintain them after handover).

9. Intellectual property

On full payment, the configurations, workflows and documentation we create specifically for you belong to you. Our internal tools, templates and know-how remain ours. Open-source software remains governed by its own licences.

10. Cancellation & refunds

If you cancel before work begins, we refund the full fee. Once deployment has started, refunds are pro-rated at our reasonable discretion based on work completed. Because the deliverables are services and configuration, completed work is non-refundable.

11. General

These terms are governed by the laws of India, with courts at New Delhi having exclusive jurisdiction. If any clause is held unenforceable, the rest remain in force. We may update these terms; continued use of the site after changes means acceptance.

12. Contact

Questions about these terms: info@stackpacked.com · +91 90702 06070.